THE STANDARDS WE LIVE BY
The values & Principles of Service Stars
LOVE WHAT YOU DO
We understand that life moves fast and has its ups and downs.
We do not want to rid life of its challenges, but we should seek enjoyment in most of our days. Therefore, we will constantly pursue a future that allows each one of us to experience joy in what we do. We believe that loving what you do is a right, not a privilege. We will always work to inspire people to do things that inspire them.
Go the Extra Mile
We always go the extra mile for customers, co-workers, and the company.
We strive to always over-deliver and exceed people's expectations at everything we do, and we do so with enthusiasm. We understand that going the extra mile for people results in word of mouth, which is the driving force behind real growth. We strive to WOW people with our outstanding customer service. This belief is not just something we say, it's something we do, and our daily actions reflect this.
LEAD By Example
We understand that there is no other way to lead than from the front.
We cannot lead if we are not willing to do. We cannot teach or expect anyone to follow our lead if we haven't done the work ourselves and set the standard for doing it.
We stay humble & practice humility when it comes to our own progress and accomplishments.
We don't take credit for our individual successes but instead give credit to the people who make our personal successes possible. We always give credit to others for a job well done, and we accept full responsibility when things go poorly.
We are self-motivated to stay on-task and get the job done.
We understand that the details matter. This understanding drives us to stay focused on the company and its progress, from the big picture down to the finite details of every task we take on. As a result, we are strong enough to hold ourselves accountable, and we can be relied on to consistently get the job done above the expectations set for us.
We always accept full responsibility for our actions and performance.
When we identify an issue or are given a task, we own that issue or task and see it thru to its completion. We don't shift blame. Nothing we are aware of is ever someone else's fault; we always take it fully upon ourselves to make it right.
We do not wait to be told to do something.
When we see something that needs to be done, we do it. We always take the initiative to get tasks done without being asked. We are self-driven and look to constantly push ourselves forward and do what needs to be done to succeed. We don't sit and wait for someone to tell us the next step to take; we anticipate the path and contribute accordingly without needing to be carried.
Always be Learning
We are always learning and striving to better the company and ourselves.
We believe in taking time to learn things on our own to better ourselves personally and improve our performance. We know that learning is essential to growing and that our personal growth and performance directly impact the company's growth and performance. Therefore, we work to get better every day and constantly push ourselves for personal progress and make it a point never to the weakest link on the team.
We always give more than we take.
We always put others and the company before individual accolades. We always do the right thing and make our decisions based on the morally right thing. We do not seek out personal gain from what we do and our choices; instead, we make decisions based on what's best for others and for the company. We believe that ultimately what is best for the company is best for us anyway.
We believe in the big picture.
We believe in the direction we are all collectively going and precisely what needs to be done to get there. We believe in everything that Service Stars stands for, including these core values, and live by them both inside and outside the workplace.